B2B SaaS status page for customer trust
Enterprise buyers and mid-market teams increasingly ask: “Do you have a public status page?” It signals operational maturity cheaper than SOC 2 — and cuts “is it down on your side?” emails during incidents when everyone can see the same green-or-red signal.
StillOnline gives B2B teams a hosted public status page, external HTTP uptime checks, incident history, and owner alerts through the StillOnline Telegram bot, Slack, or email. Setup takes about five minutes with one health URL — Free includes one production check.
Quick answer
StillOnline gives B2B SaaS teams a hosted public status page with external HTTP uptime checks, incident history, and Google email subscriptions for customers. Founders get owner alerts via the StillOnline Telegram bot, Slack, or email. Setup takes about 5 minutes with one health URL — Free tier includes 1 production check (pricing).
Where buyers expect the link
Security and legal reviewers look for a stable URL they can bookmark — not a screenshot in a deck. Place the StillOnline link where technical buyers already read during evaluation.
| Artifact | Placement |
|---|---|
| Developer docs / onboarding | Status → stillonline.tech/.../s/... |
| Master SaaS agreement | Appendix “Service status” |
| Security questionnaire | URL + statement of external monitoring |
| Onboarding email | “Live status and incident updates” |
| Sales deck | Screenshot of green status + 90-day uptime on Pro |
Template copy: public status page guide.
What B2B customers read on the page
Buyers want current state, component checks, and an open incident timeline — not your internal Grafana. StillOnline’s public page is built for that audience.
- Current state — operational / degraded / down
- Per-component checks — API, app, webhook ingress (webhook guide)
- Open incident with timeline — incident template
- Subscribe — email updates without joining your marketing list
What your team needs internally
Customers see the public page; your on-call needs faster channels when checks fail.
| Need | StillOnline feature |
|---|---|
| Wake up when API fails | Telegram via StillOnline bot (guide) |
| Team channel | Slack webhook |
| Private status for eng only | Private page on Pro — public vs private |
| Compliance asks for API | Public JSON — REST status |
Honest limits (builds trust in sales calls)
StillOnline is not Datadog — no traces or log search (status without full observability). It is external proof the contracted URL responds and transparent communication when it does not. Say that plainly in security calls; buyers respect the boundary.
Implementation checklist
- Production
GET /health— health endpoint design - StillOnline project + public page
- Legal/sales add URL to templates
- First revenue or first enterprise pilot — status at first revenue
- Runbook: probe red → Telegram → incident post within 10 minutes
Related guides
FAQ
Is a StillOnline status page required for B2B SaaS sales?
Not universal by law, but common in vendor security reviews and cuts “is it down on your side?” email during incidents. A hosted page is faster than building custom status software — public status page guide.
Can StillOnline show a private page to engineering and a public page to customers?
Yes on Pro — separate projects or public vs private visibility per project (comparison). Free includes one public project with one URL.
Does StillOnline replace a DPA or SOC 2 for B2B buyers?
No. StillOnline adds operational transparency (external HTTP proof + incident history), not legal attestations. Pair it with your existing compliance story in questionnaires.
How should we answer “how does StillOnline detect outages?”?
“We run external HTTP monitoring on our production health URL with owner alerts 24/7 via email, Telegram (StillOnline bot), or Slack.” Setup: health quickstart · Telegram alerts.
Does StillOnline support EN and RU B2B customers on one status page?
Marketing and status URLs use /en and /ru locale prefixes on stillonline.tech. Share the link that matches your primary buyer docs language; both resolve to the same project checks.